94Millbury Avenue, Millbury, Massachusetts 01527·5084506339·fiosguy06@verizon.net

David J. Smith

Objective

To further my skills in a technical environment in the fields of communication. I work well on my own or as part of a team.

Experience

1989-1998

Greater Media Cable

Worcester, Massachusetts

Installation / Service Technician RF Broadband

§         Residential / Business / MDU  Installation and Repair

§         Special Installation and Repair

§         Plant Audits / Database Corrections and Update

§         Able to Work in all Aerial / Underground Plant

§         Able to use RF Meters, Cable Locators, Volt Meters, TDR, OTDR, Calin , and all necessary hand tools

§         Able to read System Prints, Schematics, and Maps

§         On Call

§         Able to Operate Vibratory Plows for Underground Installations

§         DOT Certified for all Aerial Lifts

1998-2002

Charter Communication

Worcester, Massachusetts

Technical Coordinator / Construction Coordinator / Senior Construction Technician

§         Responsible for the contract installation of Multiple Dwelling Units and Charter Business Network Accounts

§         Design RF Plants to spec for business owners, site coordinators, planners and developers

§         Plan Objectives with business owners and legal representatives

§         Plan and Calculate BOM, ROI and all legal documents

§         Design and Splice all projects as well as end of line testing

§         On Call Pole Hit / Dig Safe

§         DOT Certified for all Aerial Lifts

§         Proficient in all computer programs needed (MS Office, MS Visio and Windows)

2002-2006

Charter Communication

Worcester, Massachusetts

System Technician I RF Broadband

§         Splice Truck and Feeder Coax System

§         Troubleshoot / Repair Forward and Return

§         Repair and Replace active / passive devices

§         Track and Repair System outages, ingress, egress from Fiber Optic Node to end user customer

§         DOT Certified for all Aerial Lifts

2006-2011

Verizon

Framingham, Massachusetts

Service Splice Technician

§         Installation of  Fiber Optic Service to Residential and Business locations

§         Ability to work aloft and underground safely

§         Able to splice single core fiber optic cables

§         Able to use all measurement and troubleshooting electronics related to job

§         Able to install Interior and Exterior Cat 3, Cat 5, Cat 6, RG 6 and RG 11 cables in a professional manner

§         Able to configure all wired and  wireless devices

§         Able to configure Static and Public IP’s

§         Able to work on all Windows and Apple OS

2011-2013                                                             Verizon                                             Providence, Rhode Island

Customer Service Associate

§         Field all incoming calls in call center

§         Create trouble orders for dispatch

§         Walk customers through troubleshooting steps for copper repairs on home/office landlines

§         Ability to use multiple programs and databases essential for job function

§         Communicate clearly with customers, outside foreman, other departments and with management

Education

1986

Sutton High School

Sutton, Massachusetts

§         Diploma

1996                                                              Worcester State College                           Worcester, Massachusetts

§         English Composition I

§         English Composition II 

2011                                                           Quinsigamond State College                      Worcester, Massachusetts

§         Algebra I

§         Algebra II

§         Computer Information Systems

§         Critical Thinking

Awards

Charter Appreciation Award  June 2002

Member Affiliations

Society Of Cable Engineers

National Cable Television Institute

References

References are available on request.